TOP LATEST B2C-SOLUTION-ARCHITECT EXAM BOOK - HIGH-QUALITY SALESFORCE B2C-SOLUTION-ARCHITECT RELIABLE REAL TEST: SALESFORCE CERTIFIED B2C SOLUTION ARCHITECT

TOP Latest B2C-Solution-Architect Exam Book - High-quality Salesforce B2C-Solution-Architect Reliable Real Test: Salesforce Certified B2C Solution Architect

TOP Latest B2C-Solution-Architect Exam Book - High-quality Salesforce B2C-Solution-Architect Reliable Real Test: Salesforce Certified B2C Solution Architect

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It is important to cover Salesforce Certified B2C Solution Architect (B2C-Solution-Architect) exam topics and check if you need to practice them. If you are talking about the Salesforce B2C-Solution-Architect certification exam, you need to practice and overcome mistakes. If you do not practice for it, chances are that you might get confused while appearing for the B2C-Solution-Architect Exam. When you get the test study material, it comes with the Salesforce B2C-Solution-Architect practice exams (desktop & web-based) to solve.

Salesforce B2C-Solution-Architect Exam is a certification exam that is designed to test the candidate's knowledge and skills in developing and implementing solutions for B2C businesses. B2C-Solution-Architect exam focuses on assessing the candidate's ability to design, configure, test, and implement solutions using Salesforce B2C Commerce Cloud.

Salesforce B2C-Solution-Architect certification exam is intended for professionals who have a deep understanding of the Salesforce platform and its applications in a B2C context. Candidates for this certification should have experience with designing, implementing, and maintaining Salesforce solutions for B2C clients, as well as a strong understanding of the latest Salesforce technologies and best practices.

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B2C-Solution-Architect Reliable Real Test - New B2C-Solution-Architect Braindumps Questions

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Salesforce Certified B2C Solution Architect Sample Questions (Q110-Q115):

NEW QUESTION # 110
A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

  • A. B2C Commerce needs to be registered as a remote site.
  • B. The Service Cloud Connector only supports contacts as a customer model.
  • C. Service agents need a corresponding storefront login mapped to their Service Cloud user record.
  • D. Guests or anonymous storefront shoppers are not supported in this scenario.
  • E. The Service Cloud Connector only supports Person Accounts as a customer model.

Answer: C,D,E

Explanation:
The B2C Commerce - Service Cloud Connector is a solution that enables integration between B2C Commerce and Service Cloud. It allows displaying customer and order information in Service Cloud, creating orders on behalf of customers, and synchronizing customer data between the two systems. Prior to implementation, a Solution Architect should keep in mind the following considerations:
Guests or anonymous storefront shoppers are not supported in this scenario. The Service Cloud Connector requires a customer account to be created in B2C Commerce and Service Cloud for each shopper. Guests or anonymous shoppers who do not have an account cannot be supported by the Service Cloud Connector. Therefore, the Solution Architect should ensure that the B2C Commerce storefront requires or encourages shoppers to create an account before placing an order.
Service agents need a corresponding storefront login mapped to their Service Cloud user record. The Service Cloud Connector requires a mapping between the service agent's user record in Service Cloud and the customer's account record in B2C Commerce. This mapping allows the service agent to access customer and order information from B2C Commerce and create orders on behalf of the customer using the storefront login. Therefore, the Solution Architect should ensure that the service agent's user record has a field that stores the corresponding storefront login of the customer.
The Service Cloud Connector only supports Person Accounts as a customer model. Person Accounts are a type of account in Salesforce that combines an account and a contact into a single record. The Service Cloud Connector requires Person Accounts to store customer information from B2C Commerce. Therefore, the Solution Architect should ensure that Person Accounts are enabled and configured in Service Cloud before implementing the Service Cloud Connector.
Option B is incorrect because B2C Commerce does not need to be registered as a remote site for the Service Cloud Connector to work. A remote site is a web service or domain that Salesforce can access from Apex code or Visualforce pages. The Service Cloud Connector does not use Apex code or Visualforce pages to access B2C Commerce, but rather uses REST APIs and OAuth 2.0 authentication. Reference:
https://help.salesforce.com/s/articleView?id=sf.icx_b2c_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.accounts_person.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.remoteaccess_define.htm&type=5


NEW QUESTION # 111
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

  • A. Mobile Connect lacks integration with the service agent console without Digital Engagement
  • B. Social Studio is limited to listening to social channel and not responding
  • C. Mobile Connect only supports outbound messaging in selected countries
  • D. Social Studio does not support 1:1 messaging on the apps listed in the scenario

Answer: C,D


NEW QUESTION # 112
A company is struggling to grow sales in a difficult retail climate and has tasked the Marketing team with improving their lead generation metrics. They have an existing database of customers going back five years, but there are many duplicates, the data is not extensive, and is often outdated. This could mean the potential customer base is limited. They already use Marketing Cloud Journeys extensively and their management team is open to considering additional investments if they believe it can make a difference.
Which three actions should a Solution Architect take to help meet their need for improving lead generation metrics?
Choose 3 answers

  • A. Run a proof-of-concept of Customer 360 Data Manager to build unified customer identities, improving the ability to provide relevant personalization
  • B. Implement a mobile app so that customers can more easily purchase products to drive higher sales
  • C. Implement Lead Queues in Sales Cloud to ensure that the Telesales teams are calling customers more efficiently
  • D. Implement Audience Studio and integrate it with Marketing Cloud to bridge the divide between the known and the unknown customer
  • E. Use analytics tools such as Datorama to help improve accountability on campaign spend for digital advertising and marketing campaigns

Answer: A,D,E

Explanation:
These answers are correct because they are actions that a Solution Architect should take to help meet the need for improving lead generation metrics. Implementing Audience Studio and integrating it with Marketing Cloud can help bridge the divide between the known and the unknown customer by capturing and activating data from multiple sources and channels. Using analytics tools such as Datorama can help improve accountability on campaign spend for digital advertising and marketing campaigns by providing insights into performance, ROI, and optimization. Running a proof-of-concept of Customer 360 Data Manager can help build unified customer identities by ingesting and matching data from different systems and creating a single source of truth for customer data. Reference: https://help.salesforce.com/s/articleView?id=sf.mc_dmp_dmp.htm&language=en_US&type=5 https://www.salesforce.com/products/marketing-cloud/best-practices/datorama-marketing-intelligence/ https://www.salesforce.com/blog/customer-360-data-personalization/


NEW QUESTION # 113
An organization wants to avoid sending post-purchase review emails until a customer has had a chance to receive and try out their order. The typical shipping duration is around 3 days, but the organization is unsure about how long it takes a customer to try the product once it has been delivered.
What should the company do to leverage its Salesforce product suite and optimize the open rates for its post-purchase emails?

  • A. Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-, 2-, and 3-day Wait activity based on open rate to optimize the additional delay for product testing.
  • B. Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.
  • C. Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.
  • D. Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-, 2-, and 3-day Wait activity based on open rate to optimize the additional delay for product testing.

Answer: C

Explanation:
B2C Commerce can trigger a Marketing Cloud post-purchase journey using the Transactional Messaging API. Journey Builder can use a Wait activity to delay the email delivery based on a fixed duration or a date attribute. Einstein Engagement Split can use AI to determine the optimal path for each customer based on their engagement behavior, such as open rate. Reference: https://developer.salesforce.com/docs/commerce/sfra/marketing-cloud/transactional-messaging-api https://help.salesforce.com/s/articleView?id=sf.mc_jb_wait_activity.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.mc_jb_einstein_engagement_split.htm&type=5


NEW QUESTION # 114
A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this solution? Choose 2 answers

  • A. Leads are unique contact records in Marketing Cloud
  • B. Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud
  • C. Engagement history from the lead record will be natively available for contact record in Marketing Cloud
  • D. Leads can have detrimental impact on quality of contact records in Sales Cloud

Answer: B,D


NEW QUESTION # 115
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